STRATEGIC PLANNING FOR CLOUD APPLICATIONS
Webapper Shared Tips & Resources
Save time, deliver better customer experiences, and maximize your technology investment.
SaaS Integrations
The underlying promise of SaaS is "better, faster, cheaper" for both software developers and the users of the systems. An area we want to explore is SaaS integrations, which provide both sides with even more benefits (but a few challenges too).
Finding Success in SaaS Using OKRs
For the past few years, Webapper has built its business around some key performance indicators. And with minimal disruption, we've silently pivoted and improved our business. We were able to make transformational progress by setting goals and making our entire team aware of the plan. In fact, our team is all involved in setting up our Objectives & Key Results (OKRs). Here's our guide to finding success in SaaS using OKRs.
SaaS Sales Funnels
What happens if you're struggling with the initial capture of qualified leads? It can certainly happen for both new products and mature ones. Building up revenue requires having ample new opportunities to surpass any customers who churn out. So if your sales need a boost, you may want to develop or improve your SaaS sales funnels.
SaaS Customer Success
As a long-time SaaS development company, working with a variety of applications over the years, we see the importance of delivering a superior customer experience. SaaS growth is greatly impacted by maximizing customer retention. Customer churn creates a leaky boat, making the goal to quickly get customers to a point where they find value in your SaaS offering. And a powerful tool in that arsenal is building out people, processes, and technology to manage SaaS customer success.
Minimizing SaaS Churn and Maximizing Customer Retention
Nearly all SaaS businesses are subscription-based. Growth depends on adding new customers and retaining existing customers. Customer attrition (churn) is the polar opposite of customer retention. SaaS churn is unavoidable -- for a variety of reasons, customers will move on. For a healthy product, it's important to minimize SaaS churn and maximize customer retention.
Cookie Notices and Digital Transparency
Have you noticed how many websites have popups regarding cookies ("Do you accept cookies from this website?" and "selling my information")? Welcome to the new era of cookie notices. You are officially notified that you are for sale.
SaaS Onboarding Essentials: People, Process, and Planning
No matter the technique used, it’s essential for SaaS providers to invest in development of a smooth onboarding process. Failure to do so almost guarantees low adoption rates and high customer turnover.
Death by Coding: People, Process, and Planning in Software Development
In a recent conversation with Webapper, a lead developer said “In order to ship on time, I just need more time to code.” He went on to say “If I didn’t have to spend all this time on the product roadmap, I could ship on time.” After three decades in software development, these statements sound significant alarm bells...
CloudSee Drive is Here
Many years ago, Webapper built a series of tools to help us manage various tasks for our cloud hosting clients. We called it CloudSee, and we still use it every day in our managed hosting. Last year, a client requested functionality that was missing from original CloudSee -- a file browser for AWS S3 buckets. We decided to build something completely new using latest and greatest methods. And now, a few months later, we have officially launched this tool. CloudSee Drive is here.
A Hybrid Outsource Development Model
Lessons we have learned over the years led us to create our hybrid development outsource model, which brings numerous advantages to our clients. We'll break down each of the outsourcing models to help you make a more informed decision.
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